If you choose to return an item(s) to us, you will be liable for any shipping charges unless the item(s) is faulty or there has been an error on our part.
A refund will only be issued if your item(s) is returned to us within 14 days after the date of receipt and must be unopened, unused & have all seals intact.
We reserve the right to refuse returns where it is apparent that the above has not been adhered to.
Any items received after 14 days after the date of receipt will not be eligible for a refund and will be returned to you at your own expense.
Please note: Watermans Global LTD will not be responsible for any loss or damage to the returned item(s) during transit and, for this reason; we recommend that you package the item(s ) correctly and securely and request proof of postage from your chosen delivery service. If returned products are lost or damaged in transit, we reserve the right to refuse a refund.
Free Shipping is a cost paid by us.
When we say free shipping this is a hidden cost Watermans Global Ltd pays to the postage companies. Approx £4.50 in the UK rest of the world £20 - This shipping fee will not be refunded.
What if the item I purchased was by mistake?
If the item was purchased by mistake we will happy to refund the purchase price excluding our cost of postage and packaging as long as the item is unopened, in its original packaging, security seals are still intact and both the packaging and item(s) are un-damaged. Please note we retain the right to deduct a 10% handling fee and original postage cost from any refund made to you. If you wish to return any item for a full refund, you must to do so within 7 days and at your own expense.
How to return
To return an item you MUST first obtain returns form either by emailing firstname.lastname@example.org.
Once we have received your return we will either replace the item(s) or issue you with a refund.
Please allow 30 days from the day you return your parcel for your refund to be processed. Refunds will be issued to the full value of the item (excluding postage cost).
PLEASE NOTE: All items must be returned to us within 14 days after the date of receipt and will only be credited to the original payment method. Customers are liable for return shipping costs unless the item is faulty or there has been an error on our part.
Refunds or exchanges will NOT be processed unless we receive your completed returns form.
These conditions do not affect your statutory rights.